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Gustavo Rafael

Data Migration Analyst · Omnismart

PABXLegadoETLPipelineBIInsights
Gustavo Rafael

About

From the front line to data

Data Migration Analyst at Omnismart, remote from São Paulo, Brazil. I started in Tier 1 Support, grew into Tier 2, and now lead the process of migrating customers from a legacy PABX to a new platform — from requirements gathering to cutover. Along the way, I built an internal migration tracking system with PostgreSQL, Python and Streamlit, and started turning operational data into strategic Power BI dashboards. I hold a degree in Computer Science and I'm pursuing a postgraduate degree in Big Data & Analytics Intelligence, aiming to grow into Data Engineering.

Numbers

0

+Published projects

0

Automated data tests

0

+Orders analyzed

Featured Projects

Central Bank Indicators Pipeline

Central Bank Indicators Pipeline

Automated ELT pipeline that updates SELIC, IPCA and FX rates daily straight from the Central Bank API.

PythonpandasBigQuerydbt CoreGitHub Actions
Olist Payments Analytics

Olist Payments Analytics

Layered dbt analysis over ~100k Brazilian e-commerce orders to understand payment methods and installments.

PythonpandasBigQuerydbt Core
Migration Control System

Migration Control System

Internal system built at Omnismart to track and measure the quality of customer migrations to the new PABX.

PostgreSQLPythonStreamlitPower BI
View details →Internal case study

Earlier projects

France Export Sales Analysis

Exploratory analysis of export data focused on the French market, using Python.

PythonpandasNumPyMatplotlib

Tech Company Sales Analysis

Complete data cleaning and enrichment workflow over sales data to generate business insights.

PythonpandasNumPyJupyter

CLI Sales System

Python command-line application for product registration, inventory and sales.

Python

Experience

  1. Aug 2026 — present

    Data Migration Analyst · Omnismart

    Remote, São Paulo, Brazil

    • Responsible for the full customer migration process from the legacy PABX to the new platform, from requirements gathering through cutover.
    • Configured VoIP environments (extensions, queues, IVRs, trunks, DIDs, routes, chatbots and satisfaction surveys) on the new PABX, ensuring service continuity and quality.
    • Built an internal migration tracking system with PostgreSQL, Python and Streamlit, enabling step tracking, quality metrics and bottleneck analysis by owner.
    • Assessed and measured migrated vs. existing components in the legacy environment, identifying and removing obsolete configurations from customer environments.
    • Developed Power BI dashboards from the collected data, turning operational tracking into strategic indicators for migration follow-up.
  2. Sep 2025 — Aug 2026

    Tier 2 Support Analyst · Omnismart

    Remote, São Paulo, Brazil

    • Handled higher-complexity technical tickets, focused on VoIP and PABX infrastructure.
  3. Apr 2025 — Sep 2025

    Tier 1 Support Analyst · Omnismart

    Remote, São Paulo, Brazil

    • First-line support and ticket triage, starting the journey at Omnismart.

Stack

Languages

  • Python
  • SQL

Data & Cloud

  • PostgreSQL
  • BigQuery
  • dbt
  • pandas
  • Google Cloud
  • Jupyter

BI

  • Power BI
  • Streamlit

Tools

  • GitHub Actions
  • Git
  • Linux
  • VoIP/PABX

Education & Certificates

B.Sc. in Computer Science

Anhembi Morumbi

Completed Dec 2025

Postgraduate in Big Data & Analytics Intelligence

PUCPR

In progress

Certificates

Contact

LinkedInGitHubDownload CV